This paper discusses the complexity and diversity of social interactions within online communities, emphasizing how the characteristics of members, their objectives, governance policies, and software design shape a community's sociability. To assist designers in understanding and enhancing technology-supported social activities, the paper introduces a theoretical online community framework (OCF). The framework's efficacy is demonstrated through a focus on communication, analyzed using semiotic theory. This aspect is crucial in the OCF as it encompasses both member interactions and the designer-user communication via software. The paper highlights how software design significantly influences the community experience. It concludes with suggestions for future research directions.
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De Souza, Clarisse Sieckenius, and Jenny Preece. "A framework for analyzing and understanding online communities." Interacting with computers 16.3 (2004): 579-610.
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Members
- JoelR
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- Adriano Faria
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