This study investigates the interactions among undergraduate students in an online discussion forum for a course titled Computers in Counseling. It analyzes the types of interactions—cognitive (46.0%), attitudes (22.3%), social (19.6%), and noise (5.3%)—and assesses their contribution to knowledge-building. A survey revealed that 60% of students found discussion forums effective for collaborative learning, and they recognized the development of ICT, communication, and self-regulated learning skills. Open-ended responses indicated that forums were valuable for constructing knowledge, highlighting the importance of fostering collaborative interactions in online learning environments.
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DeWitt, Dorothy, et al. "Interactions in online forums: a case study among first year undergraduate students." Frontiers in Education. Vol. 2. No. 1. Frontiers Media, 2014.
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