This research paper focuses on the concept of online communities, their definition, and their characteristics. The authors discuss the various types of online communities, the social structures within these communities, and the methods for building and sustaining these communities. The paper also explores the benefits of online communities for both individuals and organizations, such as increased knowledge sharing, problem-solving, and social support.
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hci.uma.ptPreece03-OnlineCommunities-HandbookChapt.pdf
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