As enrollment grows, teaching assistants (TAs) need efficient methods to prioritize student posts in online forums. In a graduate-level AI forum, a study compared the urgency ratings of posts given by three instructors to those of 13 TAs. Initial correlations showed moderate agreement (r=0.55) and low inter-rater reliability (35%). However, using a codebook with seven dimensions for urgency improved correlation (r=0.73) and reliability (53%). Additionally, cognitive presence, as defined by the Community of Inquiry framework, was inversely related to urgency (r=-0.68). These findings suggest that recommendation agents based on cognitive presence or urgency dimensions could help TAs prioritize posts more effectively.
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Irish, India, et al. "Managing the Chaos: Approaches to Navigating Discussion Forums for Instructional Staff." Proceedings of the Tenth ACM Conference on Learning@ Scale. 2023.
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