This paper examines the experiences of distance learners and tutors using an in-house wiki for online tutorials, comparing it to traditional discussion forums. The study gathered feedback via an online questionnaire for students and unstructured online feedback from tutors. Some participants found the wiki more effective for collaborating on shared documents. However, issues with the wiki's usability, such as being more difficult and slower to use, were noted. Tutors particularly found it too slow for effective use. Additionally, some students were uncomfortable editing each other's work due to concerns about ownership. The research emphasizes the importance of usability and sociability in Web 2.0 communication tools for collaborative learning.
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Kear, Karen, et al. "From forums to wikis: Perspectives on tools for collaboration." The Internet and Higher Education 13.4 (2010): 218-225.
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