This study addresses the limited empirical research on the determinants of success in online communities, despite their significant role in facilitating collaboration among Internet users. Drawing on the updated DeLone and McLean information systems success model, the study proposes a research model to examine the factors contributing to the successful use of online communities. Surveying 165 community members, the study employs structural equation modeling (SEM) to investigate the research model. The results strongly support the model's appropriateness in identifying the determinants of online community success. Notably, system quality, information quality, and service quality are found to significantly impact member loyalty through user satisfaction and behavioral intention to use the online community. The study concludes by discussing the implications of these findings and suggesting directions for future research.
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Lin, Hsiu-Fen, and Gwo-Guang Lee. "Determinants of success for online communities: an empirical study." Behaviour & Information Technology 25.6 (2006): 479-488.
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