Maloney-Krichmar and Preece (2005) explore the sociability, usability, and community dynamics of an online health community. They found that the quality of community interactions was influenced by factors such as site design, user demographics, and levels of social support.
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Maloney-Krichmar, D.; Preece, J. (2005). "A multilevel analysis of sociability, usability, and community dynamics in an online health community" (PDF). ACM Transactions on Computer-Human Interaction. 12 (2): 201–232. doi:10.1145/1067860.1067864. S2CID 16114424. Archived (PDF) from the original on 8 August 2017.
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