Online policy deliberation forums (OPDFs) are initiated by governments to gather citizen input and facilitate policy discussions. However, achieving sufficient participation in both quantity and quality remains a challenge. This study develops a theoretical model to explain the antecedents of participation in OPDFs and tests it through surveys and content analysis of forum logs. Findings show that the quantity of participation is positively influenced by the communality of information technology resources but negatively affected by collective incentives. The quality of participation is driven by both motivational and resource factors, with communality enhancing the perceived benefits of collective incentives and persuasion. This research contributes to understanding the factors influencing OPDF participation and offers insights for improving web-enabled cocreation in online communities.
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Phang, Chee Wei, Atreyi Kankanhalli, and Lihua Huang. "Drivers of quantity and quality of participation in online policy deliberation forums." Journal of Management Information Systems 31.3 (2014): 172-212.
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