Zablith, Fouad, Samer Faraj, and Bijan Azad. "Organizational knowledge generation: lessons from online communities." Business Process Management Journal 22.1 (2016): 33-55.

This paper addresses the evolving landscape of knowledge management within organizations, particularly focusing on the blending of internal and external knowledge due to the widespread use of online platforms. It proposes a novel framework aimed at integrating these two knowledge domains through an integrated semantic approach, leveraging emerging technologies to facilitate collaboration and the generation of explicit, reusable semantics. By reviewing approaches targeting both internal organizational knowledge and online knowledge flow processes, the paper identifies current challenges and provides a methodology for creating conceptual connections between internal and external knowledge sources. This approach not only offers practical guidelines for organizations seeking to enhance their knowledge management processes but also contributes to the literature by offering a roadmap for employing a coherent and collaborative semantic platform that extends beyond organizational boundaries.