Cultivating Change in Online Communities: Unraveling Resistance

[StevenM]

Unraveling the Mystery of Resistance

In digital communities, like any organization, resistance to change is a common hurdle. But what if this resistance isn’t purely oppositional, but rather a result of hidden competing commitments? Such personal immunities to change can inadvertently offset intentions, creating a static balance that seems like resistance but is deeply rooted in individual fears and beliefs.

The Underlying Dynamics

When partaking in online platforms, many members exhibit behaviors that seem counter-intuitive to their stated goals. For instance, a forum admin might voice support for open discourse but consistently shut down dissenting opinions. While they may genuinely believe in the idea of open communication, an underlying fear of losing control could be preventing them from acting on that belief.

Another example could be an online group member advocating for community projects but never taking the initiative. This could be due to an underlying worry that their ideas may not be good enough or fear of criticism.

Guiding Through the Labyrinth

Effective online community management involves helping members navigate these conflicting commitments. It's less about policing and more about understanding. By supporting members in revealing and understanding these internal conflicts, they can begin to move past them. Managers or admins play a role similar to counselors, providing a space for self-discovery and growth.

Diving Deeper: A Diagnostic Approach

A diagnostic test can help online community members identify what might be holding them back. By prompting introspection through a series of questions, one can illuminate the intricate dance between stated goals and underlying commitments. Here’s a brief process:

Identify the Desire for Change: Ask members what they'd like to change within the community to make it more enjoyable or functional.

Unearth the Commitments: Analyze the desires and complaints to determine underlying commitments.

Spot the Undermining Behaviors: Identify actions (or lack thereof) that prevent these commitments from being realized.

Seek the Hidden Fears: By considering the opposite of the undermining behavior, can a fear or discomfort be discerned?

Uncover the Competing Commitment: Determine what undesirable outcomes are being subconsciously avoided.

Overcoming the Immunity

Recognizing the problem is the first step. The next steps involve challenging those big, often unexamined, assumptions that feed the competing commitment:

Observe and Reflect: Encourage members to monitor their behaviors without actively trying to change them.

Search for Contradictory Evidence: Members should seek out experiences or evidence that might counter their deeply-held beliefs.

Historical Exploration: Reflecting on past experiences can provide context to current assumptions.

Test the Assumptions: Encourage small behavioral changes to test the validity of beliefs.

Re-evaluate and Adjust: Assess the outcome of these tests and determine if a shift in perspective is warranted.

The Way Forward

For online communities to flourish, managers and members alike need to understand their competing commitments and the immunities they breed. By openly addressing and working through these issues, communities can foster genuine growth and stronger digital connections.

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[Agnew]

This article is really good about helping you root out the underlying issues.  Usually when a member blows up at me out of the blue on my forum, it's never thta one particular issue, it's usually many things that have built up, and I wish I had sometimes done more due diligence or background or communication.  I sometimes move too fast and moderate too quickly when more open dialogue would have been better.  Still learning!