🤔​ Thought of the Day: You Need to Dumb Down Your Community Design

[JoelR]

There's a learning model being adopted by the largest organizations that incorporate education, exposure, and experience.  It proposes a learning model of something like:

• 10% of learning from education and formal instruction
• 20% of learning from exposure and learning from others. 
• 70% of learning from experience and learning 'on the job' through real-life experiences and tasks

While this model works well for job, it's a terrible model when applied to community design:

• Most communities don't come with a 'manual' or help files anymore.  So 10% of formal instruction is gone.  
• The onboarding experience is very individual, so there are no exposure to peers, at least in the beginning. So 20% of learning is gone.  

What this means is that users are left to their own to figure out where to go and where to click.  

 

Inspired by Greg Satell, CoFounder of ChangeOS, and Abhijit Bhaduri, General Manager of Global Learning & Development at Microsoft, 

[JoelR]

Related to 70/20/10 Learning Model: