Khan, Javed Ali, et al. "Analysis of requirements-related arguments in user forums." 2019 IEEE 27th international requirements engineering conference (RE). IEEE, 2019.

Traditional requirements documents are giving way to more accessible user feedback from online forums and social media, which is often fragmented and multi-perspective. This paper proposes a Crowd-based Requirements Engineering approach by Argumentation (CrowdRE-Arg) that analyzes forum conversations to identify arguments for and against requirements-related topics, creating an argumentation model to uncover conflicting viewpoints and reason about the strongest arguments for informed decision-making. The approach is demonstrated with Reddit discussions about a new Google-Map feature, utilizing natural language processing and machine learning for automation.