Prilla, Michael, Oliver Blunk, and Irene-Angelica Chounta. "How does collaborative reflection unfold in online communities? An analysis of two data sets." Computer Supported Cooperative Work (CSCW) 29 (2020): 697-741.

This paper investigates the role of online discussions in facilitating collaborative reflection among employees within organizations, aiming to overcome the challenges posed by differences in time and space. By analyzing data from two software systems designed to support online collaborative reflection, the study explores factors that influence the occurrence of reflection aspects such as sharing experiences, offering suggestions, and learning. The findings confirm some existing models of collaborative reflection while also presenting new insights that modify or question these models. The research concludes that collaborative reflection can follow various paths to learning, suggesting that facilitation mechanisms should be adaptable to support these diverse routes. The paper proposes potential facilitation mechanisms and discusses their practical implementation.