Vukovic, Maja, and Vijay K. Naik. "Managing enterprise IT systems using online communities." 2011 IEEE International Conference on Services Computing. IEEE, 2011.

The paper outlines the development and application of the Knowledge Harvesting & Information Synthesis System (KHISS), a tool designed to leverage enterprise online communities for gathering critical data on hardware and software assets, crucial for IT optimization and cloud migration processes. It shares insights from deploying KHISS in managing enterprise IT infrastructure and applications, highlighting the challenges in engaging online communities, maintaining their participation, and ensuring the reliability of the knowledge gathered to inform strategic IT decisions.