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  • Understanding Blame in Online Communities


      Executive summary

      Online communities often experience conflicts and disagreements from different perspectives.

    In Akira Kurosawa's 1950 film "Rashomon", a single story is told from multiple perspectives. Imagine applying this idea to online communities or forums. Everyone sees things differently. Especially when things go wrong, figuring out "who said what" or "who did what" can be a lot like the movie.

    The Online "Rashomon Effect":

    Online forums, whether they're for gaming, hobbies, or professional advice, have a mix of personalities. When a heated argument breaks out or a project fails, different members might see it differently. Maybe someone feels a comment was rude, while another thinks it was just a joke.

    Why it Matters:

    In these communities, disagreements can make people leave or ruin the group's mood. So, understanding how different people see and react to problems is super important.

    How Different Folks React:

    • The Pointers: Like the characters in the movie, some people quickly point fingers at others. They might blame a mod or another member for a problem.
    • The Deniers: These members act like nothing's wrong. They might say people are overreacting or that there wasn't a real issue.
    • The Self-Blamers: Some folks think everything's their fault. Even if they didn't do anything, they'll say sorry.

    Navigating the Blame Game:

    • Clear Communication: Being open and clear helps. If you're running a community, set rules. If you're a member, ask questions if you're unsure about something.
    • Take a Break: Sometimes, stepping away from a heated chat can help. Return later with a fresh mindset.
    • Know When to Apologize: If you messed up, it's okay to say sorry. But don't take blame if you did nothing wrong.
    • Look for the Bigger Picture: Sometimes, disagreements are small in the grand scheme. Ask yourself, "Will this matter next week or next month?"
    StevenM
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