Stein, Mari-Klara, Eric TK Lim, and Chee-Wee Tan. "Explaining persistent ineffectiveness in professional online communities: Multilevel tensions and misguided coping strategies." Journal of the Association for Information Systems 23.1 (2022): 372-400.

This study examines the persistence of ineffectiveness in online communities (OCs), attributing it to multilevel tensions and misguided coping behaviors. It identifies a cycle where underlying tensions lead to usage ineffectiveness, followed by ineffective adaptation due to coping strategies, ultimately causing the ineffectiveness to persist. The research presents a three-step explanatory framework to understand how and why ineffectiveness continues in OCs, highlighting the need for addressing both individual and collective interests to improve long-term sustainability.